We do our utmost to provide first class service from design to installation and beyond, so our after-sales helpline is an important part of what we do.
When you have made a significant investment in a key part of your home, and you need to ask a question later, you probably want to speak to someone who can find full details of your order and help you with the information you need. At Design Matters we keep all project files indefinitely, so queries can usually be resolved quickly.
Last week had had some lovely feedback from a client, four years after we fitted her beautiful kitchen. She had a query about a spare part for her Fridge/Freezer and Malcolm in the Design Matters office was able to help provide her with a diagram showing all the available spares for her particular model. Our client replied:
“I have been trying to get hold of people all week regarding the garden. I call, email, call again, etc, etc. It makes me wonder if they want my business. Eventually they email the wrong information!!
Design Matters, on the other hand, have had my business but continue to provide excellent service 4 years’ on! It is so refreshing and really appreciated.
Thank you very much.”
When you are choosing a kitchen studio, make sure their service is first-rate, and use our handy checklist to make sure you’re getting value for money before AND after you purchase your new kitchen.
Visit our resources page for more downloads and a free Buyers Guide to help you plan your new kitchen project.